Insurance Policy

Ezra Tech Insurance Policy

At Ezra Tech, we understand the importance of protecting your investment. That's why we offer comprehensive insurance options for our products, providing you with peace of mind and added security. Our insurance policies are designed to cover a wide range of scenarios, ensuring that your technology remains protected no matter what. Please review our insurance policy terms and conditions below:

1. Overview of Coverage
- Accidental Damage: Our insurance policy covers accidental damage to your product, including drops, spills, and other unforeseen incidents that may cause physical harm to the device.
- Theft and Loss: In the unfortunate event that your product is stolen or lost, our insurance policy provides coverage to help you replace the item quickly and efficiently.
- Malfunctions and Breakdowns: If your product experiences any malfunctions or breakdowns that are not covered under the standard warranty, our insurance policy ensures that you receive the necessary repairs or replacements.

2. Eligibility
- Coverage Period: Insurance coverage begins on the date of purchase and extends for the duration specified in your insurance plan. Customers can choose from various coverage periods, including 1-year, 2-year, and 3-year plans.
- Eligible Products: Insurance is available for all Ezra Tech products purchased directly from Ezra Tech or an authorized reseller. Proof of purchase is required to enroll in the insurance policy.

3. Filing an Insurance Claim
- Initiating a Claim: To file an insurance claim, please contact our insurance support team at insurance@ezratechnicalsolutions.com. Provide your proof of purchase, product details, and a description of the incident. Our team will guide you through the claim process and determine if the issue is covered under the insurance policy.
- Repair or Replacement: If the claim is approved, Ezra Tech will, at its discretion, repair or replace the damaged, stolen, or lost product with a new or refurbished unit. We strive to complete repairs or replacements as quickly as possible to minimize any inconvenience to our customers.
- Deductibles: Depending on the nature of the claim, a deductible may apply. The deductible amount will be specified in your insurance plan.

4. Exclusions and Limitations
- Pre-Existing Conditions: The insurance policy does not cover pre-existing conditions or damages that occurred before the insurance coverage began.
- Unauthorized Repairs: Any repairs or modifications performed by unauthorized service providers will void the insurance coverage.
- Intentional Damage: The insurance policy does not cover intentional damage or misuse of the product.
- Cosmetic Damage: Minor cosmetic damage, such as scratches and dents, that does not affect the functionality of the product is not covered.

5. Cancellation and Refunds
- Cancellation Policy: Customers can cancel their insurance policy within 30 days of purchase for a full refund. After 30 days, the policy can be canceled at any time, but a prorated refund will be issued based on the remaining coverage period.
- How to Cancel: To cancel your insurance policy, please contact our insurance support team at insurance@ezratechnicalsolutions.com with your policy details and reason for cancellation.

6. Customer Support
If you have any questions or need assistance with your insurance policy, please contact our insurance support team at insurance@ezratechnicalsolutions.com. We are here to help and ensure your peace of mind with our comprehensive insurance coverage.

Thank you for choosing Ezra Tech. We are committed to providing high-quality products and exceptional support to our valued customers.