Return Policy

Ezra Tech Refund and Return Policies

At Ezra Tech, customer satisfaction is our top priority. We strive to provide high-quality products and exceptional service. Please review our refund and return policies below to ensure a smooth and hassle-free experience.

1. Refund Policy
- Digital Products:Due to the nature of digital products, we do not offer refunds on digital content such as e-books, software, and online courses. However, we understand that situations may arise where an exchange is necessary. Please refer to our exchange policy for more information.

2. Exchange Policy
- Digital Products:If you encounter any issues with your digital product, we offer exchanges for the same or equivalent product. To request an exchange, please contact our customer support team at help@ezratechnicalsolutions.com within 30 days of purchase. Provide your order details and a description of the issue, and we will assist you in resolving the matter.

3. Return Policy for Physical Products
- Eligibility:We accept returns for physical products within 30 days of purchase. To be eligible for a return, the product must be unused, in its original packaging, and in the same condition as when you received it. Proof of purchase is required.
- Return Process: To initiate a return, please contact our customer support team at help@ezratechnicalsolutions.com. Provide your order details and reason for the return. Our team will guide you through the return process and provide you with a return authorization number.
- Return Shipping: Customers are responsible for the cost of return shipping. We recommend using a trackable shipping service and purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.
- Refunds: Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, a credit will automatically be applied to your original method of payment within 7-10 business days.

4. Large and Heavy Products
- Oversized Items: For large and heavy products, additional return shipping fees may apply due to their size and weight. Please contact our customer support team for specific return instructions and fees.
- Condition: Oversized items must be returned in their original packaging and condition. Any damage or missing parts may result in a partial refund or denial of the return.

5. International Returns
- Global Customers: We accept international returns, but customers are responsible for any customs duties, taxes, or fees associated with the return. Please contact our customer support team for return instructions and address.

6. Exchanges for Physical Products
- Process: To exchange a physical product, please contact our customer support team at help@ezratechnicalsolutions.com within 30 days of purchase. Provide your order details and reason for the exchange. Our team will assist you in processing the exchange and provide you with a return authorization number.
- Exchange Shipping: Customers are responsible for the cost of shipping the item back to us for exchange. We recommend using a trackable shipping service and purchasing shipping insurance. Once we receive the returned item, we will ship the replacement product to you at no additional cost.

7. Contact Us
If you have any questions or need assistance with a return or exchange, please contact our customer support team at help@ezratechnicalsolutions.com. We are here to help and ensure your satisfaction with our products and services.

Thank you for choosing Ezra Tech. We appreciate your business and are committed to providing you with the best possible experience.