Shipping Policy
Ezra Tech Shipping Policy
Welcome to Ezra Tech! We are committed to delivering your products and content efficiently and promptly. Below you'll find detailed information about our shipping policies for various types of products.
1. Course Content Delivery
-Digital Courses: Upon purchase, all digital course content will be promptly delivered to the customer's email address provided at checkout. Customers will receive an email with a link to access the course materials, which includes videos, PDFs, and any supplementary resources.
-Course Updates: Any updates or additional materials related to the course will be sent to the customer's email. Customers will also be notified of any live sessions or webinars related to the course.
2. Digital Content Delivery
-E-books, Software, and Other Digital Content: All digital content will be sent to the customer's email address provided at checkout. Customers will receive an email containing download links and instructions for accessing their purchased digital content. Software licenses or activation keys, if applicable, will also be included in the email.
- Customer Support: If customers encounter any issues with downloading or accessing digital content, they can reach out to our support team at help@ezratechnicalsolutions.com for assistance.
3. Delicate Products
- Fragile Items: Delicate and fragile products, such as electronic devices or glassware, will be carefully packaged to ensure their safe delivery. We use specialized packaging materials, including bubble wrap, foam inserts, and sturdy boxes, to protect these items during transit.
- Shipping Method: We offer various shipping options to meet your needs. Please select your preferred shipping method at checkout. We recommend choosing a shipping method with insurance for delicate items to cover any potential damage during transit.
- Handling Time: Orders containing delicate products may take an additional 1-2 business days for handling and packaging to ensure their safety.
4. Large and Heavy Products
- Oversized Items: For large and heavy products, additional shipping fees may apply due to their size and weight. The exact fee will be calculated and displayed at checkout. Examples of such products include large appliances, furniture, and bulk orders of equipment.
- Handling and Delivery: These products require special handling and may take longer to deliver. Customers will be informed of the estimated delivery time at the time of purchase. Our logistics team will coordinate with shipping carriers to ensure safe and timely delivery.
- Delivery Options: We offer various delivery options for large and heavy products, including curbside delivery, white-glove delivery, and assembly services. Customers can choose their preferred delivery option at checkout.
5. International Shipping
- Global Reach: Ezra Tech proudly offers international shipping to many countries. Please note that international shipping fees and delivery times may vary depending on the destination. Customers will be provided with an estimated delivery date at checkout.
- Customs and Duties: Customers are responsible for any customs duties, taxes, or fees imposed by their country's customs authorities. Ezra Tech is not responsible for delays caused by customs clearance processes. To ensure a smooth delivery, we recommend customers check their country's import regulations before placing an order.
- Shipping Carriers: We partner with reliable international shipping carriers to ensure the safe and efficient delivery of your products. Customers will receive tracking information once their order has been shipped.
Customer Support
If you have any questions or need assistance with your order, please contact our customer support team at help@ezratechnicalsolutions.com. We are here to help!